How To Set up auto reply in WhatsApp Business

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One of the great advantages of online businesses is that they can serve their customers through the web or ecommerce 24 hours a day, 7 days a year. As long as they are available, of course…

All this, without the need to have an open establishment or staff available uninterruptedly. Something that was not traditionally possible in physical businesses. But not only this… by enabling the support or customer service option through WhatsApp, we can receive requests from our customers immediately.

What to do if it is not available to the public? Then, the ideal is to activate an autoresponder to confirm receipt of the message and inform about the availability period. Next, we will see how to set up an autoresponder on WhatsApp with Android and for iOS, as they have some differences.

Autoresponder WhatsApp en Android

Before starting, you should know that from the WhatsApp application itself it is not possible to automate any type of response. If you want to set up an autoresponder you will have to use external applications or use WhatsApp Business.

In the case of Android, there are several apps that could help you. For example, “AutoResponder for WhatsApp > Auto Reply”. Let’s see the steps to follow to start using it with any example text :

1) Download the App for autoresponder

This step is the simplest of all. If you have an Android device, you will be used to using Google Play to download apps.

Go to the store and look for the “AutoResponder for WhatsApp – Automatic response” App. Download and install it on your smartphone.

2) Give permission to read notifications

For this WhatsApp autoresponder app for Android to work, you need to give it permission to read your notifications. Only then will it know when you receive a message and it will be able to launch automatic replies.

In the installation process, it will ask you for permission to do so. Click “OK” and continue to the next step. If this doesn’t happen, go to the notification settings and give it permission manually.

3) Add your message

Next, enter the App and create your first rule to send an autoresponder:

  • Write the message. This will be the response received by users who try to contact you through this channel in an automated way.
  • Choose the “All” option . Thus, your response will be sent to any message you receive.
  • Select the type of user . To choose the one you want to apply this autoresponder to, you have 3 options; individuals, groups, or both.

In this last case, if you are using the free version of the application, you will only be able to activate your automatic response for individuals. Also, if you have the autoresponder version for WhatsApp Pro, you can configure it for groups, as well as use other advanced features that are also activated with this mode.

How to autoresponder on WhatsApp with iOS

In the case of iOS, it is only possible to use an autoresponder with WhatsApp Business. There are no applications like the previous one that allow us to create automated responses in the usual version of WhatsApp.

However, we are talking about using this channel as customer service support for companies and businesses. So it is likely that you already have this modality.

Let’s see how an autoresponder is activated in WhatsApp Business. Specifically, we will configure two types of messages: welcome and absence.

1) Go to the “Company Settings”

Open the “Business settings” option of your WhatsApp Business account. From there you will have access to all its settings.

If you go to the “Messaging tools” section, you will see that there are two options to enter: “Absence message” and “Welcome message”. Both options are what we are going to use to activate your autoresponder and, of course, as a productivity formula .

2) Select welcome message

This type of message is the one that a person will receive only the first time they contact your business. You can use it to present your company, offer a welcome gift or invite them to subscribe to your newsletter, as well as to consume some type of special content.

3) Select away message

This other type of message has more features to configure than the previous one. Once you activate it, you must follow the following steps:

  • Choose the time to send automatic responses . You can always send them, or choose a specific time, for example the hours when there is no one attending the support.
  • Select the type of recipient of your message. The most advisable thing is to choose the “All” option, so you make sure that you do not leave any message unanswered.
  • Write your message. Finally, you must add the response you want to send to those who contact you at the time you have configured. Do not forget to include the maximum period in which you will contact these people.

Activating an autoresponder on WhatsApp is a solution that favors the user experience with your brand. Although you do not offer an immediate response, you are informing about your availability and showing your commitment to satisfy needs.